This Privacy Policy explains what information Portable Ltd collects when you use FlowVPN websites, applications and services, how that information may be used, and when it may be disclosed.
Flow VPN and Flow IM are trading names of Portable Ltd, a company registered in England under company number 07820471.
Portable Ltd collects and stores only the information we believe is necessary to provide our applications and services and to meet operational and legal requirements.
We aim to minimise the information we retain while providing a private service, meeting regulatory requirements, preventing fraud and protecting our services from abuse.
Depending on how you use our services, information we may collect includes:
You may provide additional information to us through payment providers or other services used in connection with FlowVPN.
An email address and password may be required when creating a FlowVPN account.
Where users create an account in order to share a VPN subscription between multiple devices, or to use supported subscription payment methods, their email address will be stored.
From the creation of a user account onwards, we may record subscription information, transaction references, connecting IP addresses, authentication requests and VPN session information.
FlowVPN applications may assign a unique account or device identifier to an installation.
We may associate this identifier with information including:
This information is used to operate the service, provide customer support and manage subscriptions and devices.
We may store IP addresses for account management, payment processing, fraud prevention and prevention of abuse.
When connecting to our services, we may store the connecting IP address and port together with the date and time of the connection.
Portable Ltd may record information relating to connections made through our network in order to:
Automated systems may be used to monitor network activity for abuse, including detection of activities such as BitTorrent and similar peer-to-peer file sharing.
Portable Ltd may monitor and record data transferred across its network where necessary to:
Payment providers may supply information to Portable Ltd when you purchase a subscription or other service.
This may include transaction references and, depending on the payment provider, information such as billing or postal addresses.
For example, a payment provider may automatically supply a customer's address during checkout.
Information supplied by payment providers may be retained where relevant to providing the service, processing payments, preventing fraud, maintaining accounting records or creating invoices.
Payment information transmitted to Portable Ltd by payment providers is transferred using secure connections such as HTTPS where supported.
If you contact our customer support team, information contained in your support request or correspondence may be stored.
We retain this information to respond to requests, provide support and improve our services.
Information collected by Portable Ltd may be used for purposes including:
Where users have given permission, Portable Ltd and FlowVPN may use an email address to send marketing communications.
Customers can unsubscribe from FlowVPN marketing emails at: https://www.flowvpn.com/email-unsubscribe/
We may still contact customers with non-marketing information concerning their subscription, changes to services, account operation or pricing.
Portable Ltd may share information with suppliers and service providers where this is necessary to operate FlowVPN.
These may include providers of:
For example, emails may be delivered using third-party services, VPN traffic may pass through infrastructure operated by third-party providers, and backups may be stored at third-party locations.
Portable Ltd does not share customer information with third parties for the purpose of allowing those parties to market their own or other parties' products or services.
Portable Ltd does not sell customer information except where information forms part of the sale or transfer of the company or its business.
In that situation, reasonable efforts will be made to ensure that customer information continues to be treated appropriately.
Portable Ltd may disclose customer information, information relating to transmissions made using our network, or information relating to use of our websites where required to comply with:
Portable Ltd is not obliged to notify a customer that information has been disclosed and may in some circumstances be prohibited by law from providing such notice.
Portable Ltd may disclose customer information or information transmitted over its network where reasonably necessary to:
Portable Ltd uses security measures intended to protect personal information against accidental or unauthorised access, destruction or damage.
We use encryption technologies when transmitting personally identifiable information where appropriate, and access to such information is restricted to authorised personnel.
Electronic communications, the internet, telephone networks and similar communication systems cannot be guaranteed to be completely secure. Communications may potentially be intercepted, misdirected or otherwise compromised despite the security measures in place.
Users are responsible for keeping their FlowVPN passwords confidential and preventing unauthorised access to their accounts.
Users should notify Portable Ltd if they become aware of unauthorised use of their account or another security breach.
Portable Ltd may record communications from users, instructions supplied to us, or messages sent by Portable Ltd through its applications where necessary for operation, support or security of the service.
Portable Ltd may update this Privacy Policy from time to time.
Changes may be published on our website, and users should review the current policy periodically.
If you would like further information about this Privacy Policy, require clarification, or wish to request information held about you, contact:
Email: help@flowvpn.com
Registered in England