Flow VPN terms and conditions – old version

Please note that Flow VPN is a trading style of Portable Ltd.

Website and cookies

The website flowvpn.com uses cookies installed on visitors’ devices to track usage with the sole aim of improving performance, usability, functionality and content.

We do not store any data from visitors, for example IP addresses or email addresses, unless they are volunteered by visitors. In those cases data is used exclusively by Portable Ltd and its brands and is not shared with any third parties.

Data protection notice

You have a right to know about the personal information we hold about you. You also have a right to have your data corrected or deleted.

Any personal information collected from this website will be used in accordance with the UK Data Protection Act 1998. We have taken appropriate measures to keep users’ personal information secure. Any disclosures of information will be made only with your permission. We may from time to time use your name and e-mail address to contact you with information about future offers and promotions.

Please address all your requests and/or queries about our data protection to help@flowvpn.com

Flow VPN terms and conditions

The VPN services offered by Potable Ltd (hereinafter referred to as the VPN) collect and store only the data needed to operate a reliable network. We store names, addresses and email addresses only when provided by users for account management purposes and / or where users have given permission for Portable Ltd and Flow VPN to send marketing communications.

Upon installation of the client application all users are allocated an Account Name against which we reserve the rights to log the subscription information (including transaction references), connecting IP address, authentication requests, session data (allocated IP, connection date, time, duration etc).

To comply with the requirements of our bandwidth providers we reserve the right to log activity across our network and use automated systems to monitor network activity for abuse (such as use of BitTorrent and similar peer-to-peer file sharing).

The following activities are considered to be abuse:

  • Spamming
  • Intellectual Property or Copyright Violations
  • Defamatory or Abusive Language
  • Forging of Headers
  • Illegal or Unauthorised Access to Other Computers or Networks
  • Background Running Programs
  • Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities
  • Facilitating a Violation of this AUP
  • Export Control Violations
  • Spamming Usenet Groups or Message Boards
  • Any Other Illegal Activities

Portable Ltd reserves the right to terminate account access without notice where abuse is suspected. In the instance of access termination no subscription fees will be refunded.

Portable Ltd may disclose information, including but not limited to, information concerning a client, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Portable Ltd assumes no obligation to inform the client that client information has been provided and in some cases may be prohibited by law from giving such notice.

Finally, Portable Ltd may disclose client information or information transmitted over its network where necessary to protect Portable Ltd and others from harm, or where such disclosure is necessary to the proper operation of the system.

Portable Ltd do not share customer data with other parties except for under the circumstances listed above. Portable Ltd do not share customer data for marketing purposes and will not sell customer data except for in the event of the sale of the company, in which case reasonable effort will be made to ensure that customer data is treated appropriately and not shared with other parties.

Should users contact our support teams, the information they provide (emails) will be stored as to provide an improved service.

If you require further information please contact Portable Ltd / Flow VPN at help@flowvpn.com


Frequently asked questions

Which VPN server will give me the fastest connection?

Ping times shown on the application’s Select Country screen indicate which VPN server has the fastest connection to you, so choosing a server with a low ping time is a good start.

However, when it comes to downloading content quickly there are quite a few variables. What you want is the fastest route from your location to the server that hosts the content you need to access, but it’s sometimes hard to know which connections will be the best.

Which VPN protocol should I use? PPTP, L2TP or OpenVPN?

Some regular VPN users have a clear personal preference. but if not, it probably comes down to using whichever works best for you.

Some wifi and mobile networks don’t support all connection protocols so you might find that you need to try them all to find the one that works for you.

OpenVPN takes a bit longer to configure, so we’d suggest that you start with PPTP and L2TP.

Where can I find my VPN account name?

iOS-account-name-in-appGlobal VPN shows your account name at the bottom of the app’s main page.

You can also find your account name by navigating to Settings > VPN > and clicking the blue i to see the settings for GLOBAL VPN.

How can I connect via OpenVPN?

To use Global VPN via OpenVPN on your iPhone / iPad you’ll first need to install OpenVPN Connect from the App Store.

iOS_openvpn_linkOpen the Global VPN app and go to Subscription > Reconfigure. Follow the prompts so that your main PPTP and L2TP profiles are installed, then you’ll see the Global VPN configuration web page – click the “Install OpenVPN Config” link and follow the prompts.

When your profile has been installed you’ll be able to connect via the OpenVPN Connect app.

How can I delete a VPN profile from my iPhone / iPad?

iOS_delete_profileTo delete a VPN profile from your iPhone / iPad, go to Settings > General > Profiles, tap on the profile you want to remove and you’ll see a Delete Profile button.