Support

Knowledgebase

Having trouble? Find answers and contact our support team here

Want to talk to a human?

Our Support team are here 24 / 7 to get you up and running, simply fill in this form and they will help you ASAP. They can help with technical and payment issues, please give us as much information as possible so we can help you promptly.

Please let us know the device your connecting from (Mac, iPhone, iPad), the app your using, the server you are connecting to (UK, US, Japan etc) and any error messages you see. If it’s a subscription or payment issue please let us know how you made the payment (AppStore, PayPal, PaymentWall, CreditCard).

联系我们的支持团队，我们将在4小时内回复

Contact Support

If contacting us for a billing issue, please include how you made the purchase (Apple, Android, PayPal, PaymentWall) and a transaction number so we can assist you straight away.

Please include either the account email address or the Device Name as displayed in the app so we can look up your account.
For help finding your device name please visit https://www.flowvpn.com/device-name

Service status

The current situation on our worldwide server network

Everything is working beautifully, no problems to report