Questions

1Which VPN server will give me the fastest connection?

1438632666_flat_seo2-11If you’re using VPN with the aim of speeding up your internet connection in general you’re probably best off choosing a server location that’s near to you.

However, when it comes to downloading content quickly there are quite a few variables. What you want is the fastest route from your location to the server that hosts the content you need to access, but it’s sometimes hard to know which connections will be the best.

We created our ‘via’ routes to help: they use the best connections to route traffic quickly across the globe.

For instance, if you’re in Asia and you want to connect to the UK, if you connect straight to the UK you’ll be using a fast connection around the country you’re in, but the international traffic from there will probably use cheap bandwidth on slow connections.

If you instead use our UK via Singapore or UK via Thailand connections you should have a much faster connection to the UK – you’ll be connecting to a data centre in Singapore or Thailand that has a direct route under the sea straight to the UK – fast, more expensive bandwidth on a premium tier 1 network connection.

Click here to see the Flow VPN server list in your client area

2How can I change my VPN country, server or route?

Server-buttonsTo select a different server location or VPN route from the one you’re current using:

  1. Log into your client area
  2. Scroll down to the server list and click to select one
  3. You’ll be bounced back up the page to select your platform
  4. For Mac or iOS we recommend downloading a new configuration file – follow the instructions.
    For Android and Windows, you’ll need to manually edit your profile – follow the instructions, you can choose either to edit your current VPN profile or add a new one, making it easy to use either of the servers you’ve chosen.

3How many devices can use my VPN account at the same time?

Whether you’re using Flow VPN, Global VPN, UK VPN or one of our other apps, up to 4 devices can use your account at the same time.

It’s worth being aware that whilst we don’t limit total bandwidth, we do limit current bandwidth per user. The limit is set more than high enough to allow smooth streaming of HD video and fast file downloads, but if you’re using your account on several devices at the same time you will notice things slowing down.

We’re considering launching a premium VPN package with no restrictions on bandwidth. If that sounds good, click here to send us a quick message and register your interest.

4Which VPN protocol should I use? PPTP, L2TP or OpenVPN?

Some regular VPN users have a clear personal preference. but if not, it probably comes down to using whichever works best for you.

Some wifi and mobile networks don’t support all connection protocols so you might find that you need to try them all to find the one that works for you.

OpenVPN takes a bit longer to configure and requires the installation of client software, so we’d suggest that you start with PPTP and L2TP.

Click here to find out more about VPN protocols

5How can I delete a VPN profile from my iPhone / iPad?

VPN-profile-deleteTo delete a VPN profile from your iPhone / iPad, go to Settings > General > Profiles, tap on the profile you want to remove and you’ll see a Delete Profile button.

6I can't connect, I see an error ``server did not respond``

server-did-not-respondIf when you try to connect you see an error along the lines of “server did not respond”, assuming that your network connection is good and you’re online, it’s possible that your network doesn’t support the VPN protocol you’re using.

If you’ve been trying to connect using your PPTP profile, try L2TP instead. If you’re tried both PPTP and L2TP, try OpenVPN.

The other possible reason for this error is that there’s a problem with the server you’re trying to connect to. Use the ‘select country’ function in Global VPN to reconfigure your connection to use a different server.

7How can I cancel my subscription to Flow VPN?

If you’re paying for Flow VPN via a PayPal subscription you can cancel whenever you like, just log into your PayPal account, go to Settings > Pre-Approved Payments and cancel the profile for Portable Ltd. Your access will cease straight away and you won’t be charged again.

Please note that if you’re using Global VPN, EuroVPN, UK / US VPN, VPN Asia or Onion VPN and paying via in-app purchases you don’t need to cancel, your access will automatically end on the expiry date stated in the app.

8How can I delete a VPN profile from my Mac?

Mac_ProfilesTo delete a VPN profile and configuration from your Mac:

  1. Go to System Preferences > Profiles
  2. Select the profile you’d like to delete
  3. Click the – button at the bottom of the profile list

…In addition to deleting the profile, the VPN configuration will be removed from System Preferences > Network

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