Flow VPN terms and conditions
Please note that Flow VPN is a trading name of Portable Ltd.
Use of VPN service
Flow VPN is intended for personal use only and VPN account details must not be shared. A user account / subscription can be used on up to four devices.
You may only use our VPN services for lawful purposes. Prohibited activities that will be considered to be abuse include but are not limited to:
- Spamming, including email spam and web spam
- Intellectual property, patent or copyright violations including but not limited to downloading or streaming media not made available for interntational access by its provider
- Defamatory or abusive language
- Forging of headers
- Illegal or unauthorised access to other computers, networks or internet-connected devices
- Background running programs
- Distribution of internet / computer viruses, worms, trojan horses, or any other destructive activities
- Use of peer-to-peer file sharing
- Fraudulent activities including phishing
- Promotion of or distribution of materials relating to terrorism
- Transmission or distribution of child pornography materials
- Activities resulting in the attraction of denial of service attacks against our servers
- Facilitating a violation of these terms and conditions
- Export control violations
- Spamming Usenet groups or message boards
- Any other illegal activities
Portable Ltd reserves the right to terminate account access without notice where abuse is suspected. In the instance of access termination no subscription fees will be refunded.
Data capture, use and privacy
Portable Ltd collect and store only the data needed to operate a reliable network and meet regulatory / legislative requirements. We store IP addresses, names, email and postal addresses for account management purposes, processing payments and / or where users have given permission for Portable Ltd and Flow VPN to send marketing communications.
Where users haven’t provided a name or email addresses Portable Ltd recognise devices by an automatically generated VPN Account Name.
Portable Ltd may disclose data including but not limited to information concerning a client, a transmission made using our network or websites, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental / law enforcement request. Portable Ltd assumes no obligation to inform the client that client information has been provided and in some cases may be prohibited by law from giving such notice.
Portable Ltd may disclose client information or information transmitted over its network where necessary to protect Portable Ltd and others from harm, or where such disclosure is necessary to the proper operation of the system.
Portable Ltd may share customer data with its suppliers, for instance providers of servers and network infrastructure, and providers of marketing and accounting tools. This data will only be shared to when required for the service to operate or to improve the operation of our service, or to assist Portable Ltd when contacting customers. For example emails may be sent using third party tools, network traffic will be transferred across third party servers, and our server backups may be stored at third party locations. We do not sell or profit from customers data, nor do we provide it to third parties for them to contact customers regarding other services.
Third parties may provide additional data to us regarding our customers, for example PayPal automatically sends customer’s addresses to us when customers checkout. This information is transferred to us using HTTPS and may be stored by Portable Ltd should it be relevant to the operation of the service we provide, for example addresses may be stored to create invoices. We do not use this information for marketing, nor do we provide it to third parties.
Portable Ltd does not share customer data with other parties except for under the circumstances listed above. Portable Ltd does not share customer data to enable other parties to market their or others’ services and will not sell customer data except for in the event of the sale of the company, in which case reasonable effort will be made to ensure that customer data is treated appropriately and not shared with other parties. Portable Ltd will contact customers via email with updates regarding there subscription, changes to the service offered, and pricing information.
Should users contact our support teams, the information they provide (emails) will be stored as to provide an improved service.
Customers can unsubscribe from marketing emails at https://www.flowvpn.com/email-unsubscribe/
During normal use of the service, Portable Ltd monitors and records some of the data transferred across our network. We do this to monitor the load of each server to allow us to plan capacity and improve services, provide customers with their recent connections in the app, and to identify abuse of our service.
Where a client application (such as Global VPN, US VPN, VPN Asia) is used:
Upon installation of the client application all users are allocated an Account Name against which we reserve the rights to log subscription information (including transaction references), connecting IP address, authentication requests, session data (allocated IP, connection date, time, duration etc).
Where users choose to create a user account in order to share their VPN subscription with multiple devices or to pay by PayPal subscription their email address will be stored.
Flow VPN subscribers:
Submission of email address in order to create a user account via the Flow VPN website or via a mobile application requires acceptance of Flow VPN terms and conditions. From the creation of a user account onwards, we reserve the right to log subscription information (including transaction references), connecting IP address, authentication requests, session data (allocated IP, connection date, time, duration etc).
To comply with the requirements of our bandwidth providers we reserve the right to log activity across our network and use automated systems to monitor network activity for abuse (such as use of BitTorrent and similar peer-to-peer file sharing).
Users are able to cancel subscriptions at any time. Cancelling a PayPal subscription or pre-approved payment will ensure that no further payments can be taken. PayPal notifies Flow VPN servers of the cancellation resulting in “Cancelled”being displayed next to the Account Expiry date in the Client Area.
Users will continue to be able to access Flow VPN services until their Account Expiry date. Any time remaining on accounts at the point of cancellation cannot be refunded.
Portable Ltd reserves the right to cancel users subscriptions at any time for any reason. Should Portable Ltd cancel a users account they will not be entitled to a refund if our terms and conditions have been broken.
Flow VPN subscriptions include a free trial period in order that our customers have an opportunity to ensure that they’re happy with the performance and functionality of the service without paying to use it.
Given the availability of free trials, it is the policy of Portable Ltd not to offer refunds unless it can be proven beyond reasonable doubt that the service is performing significantly less well than during the customer’s trial period.
Such refunds must be requested by emailing details to firstname.lastname@example.org and will be made at the discretion of Flow VPN management and only after investigations have taken place.
In-app purchases cannot be refunded by Portable Ltd / Flow VPN as transactions are administered by the supplying app store. Please consult the supplying app store for their terms and conditions.
Questions and requests
If you would like further information about this policy, to seek clarification on any of the above, or to request information held about you, please contact Flow VPN by emailing email@example.com
Frequently asked questions
Which VPN server will give me the fastest connection?
Ping times shown on the application’s Select Country screen indicate which VPN server has the fastest connection to you, so choosing a server with a low ping time is a good start.
However, when it comes to downloading content quickly there are quite a few variables. What you want is the fastest route from your location to the server that hosts the content you need to access, but it’s sometimes hard to know which connections will be the best.
Which VPN protocol should I use? PPTP, L2TP or OpenVPN?
Some regular VPN users have a clear personal preference. but if not, it probably comes down to using whichever works best for you.
Some wifi and mobile networks don’t support all connection protocols so you might find that you need to try them all to find the one that works for you.
OpenVPN takes a bit longer to configure, so we’d suggest that you start with PPTP and L2TP.
Where can I find my VPN account name?
How can I connect via OpenVPN?
To use Global VPN via OpenVPN on your iPhone / iPad you’ll first need to install OpenVPN Connect from the App Store.
Open the Global VPN app and go to Subscription > Reconfigure. Follow the prompts so that your main PPTP and L2TP profiles are installed, then you’ll see the Global VPN configuration web page – click the “Install OpenVPN Config” link and follow the prompts.
When your profile has been installed you’ll be able to connect via the OpenVPN Connect app.